Policies

For your reference

House Rules

Welcome to Soul Moon

Hello and welcome to your sanctuary! We have created this space for peace, relaxation, and self-discovery. To ensure your stay (and the stay of those after you) is harmonious, we invite you to follow these simple house guidelines.


The Soul Moon App

All the information you need — from booking services to local recommendations — lives in the Smoobu Guest Experience App. Please download it prior to arrival or ask our host for assistance.


Booking Services & Payments

To keep things simple and allow you to fully relax, all additional services must be booked and paid for through the app. This includes:

  • Spa Treatments: Massages, gong baths, and energy work.
  • Private Meals: Hiring our cook for lunch or dinner. (Our cook can shop for ingredients at cost — just discuss preferences and dietary needs in advance.)
  • Laundry Service: Same-day laundry service (additional cost applies).
  • Private Tours & Transfers: These can be booked ahead of time. Full details, including contact information, are available in the app.

If you don't have the app or need assistance, just ask our host — we are happy to help!



Pool & Outdoor Area

Our pool is your oasis, but please help us keep it safe and serene:

  • Swim at your own risk. There is no lifeguard on duty.
  • No glass, running, or diving in the pool area.
  • Please be mindful that the pool may be closed during cooler months or for maintenance.


Environment & Power

We run on solar power to care for the beautiful environment around us. To avoid outages and keep the energy flowing for everyone:

  • Please avoid using multiple high-energy appliances (like hair dryers, kettles, and air conditioners) at the same time.
  • Be mindful of water usage — every drop counts in a sanctuary!


Respect the Space

Soul Moon is home to our host and a retreat for guests like you.

  • Quiet Hours: Please be mindful of noise, especially in the early mornings (before 8 a.m.) and late evenings (after 10 p.m.).
  • Host Residence: Our host lives on-site in separate quarters. Please respect their privacy as they respect yours.
  • Your Private Retreat: When you book a stay at Soul Moon, the space is yours to enjoy privately — unless you have specifically booked a shared retreat experience.
  • No Day Visitors: For security and serenity, only registered guests are permitted on the property. Please do not invite day visitors.
  • Smoking: Permitted outside only. Please dispose of butts responsibly.
  • Please Leave Treasures Behind: We have lovingly curated the objects in your room — including crystals, candles, and decor — to create a serene atmosphere. We ask that you leave these items in the room so future guests can also enjoy their magic. Thank you for helping us maintain the sanctuary.


Children

Children are warmly welcome at Soul Moon! For their safety, please supervise them at all times, especially around the pool area.


Parking & Arrival

  • Parking: Limited parking is available on-site. Please let us know in advance if you have a vehicle so we can ensure a spot for you.
  • Arrival Time: We welcome you between 3:00 p.m. and 8:00 p.m. If you need to arrive outside this window, please let us know in advance so we can make arrangements for you.
  • Departure Time: We ask that you check out by 11:00 a.m. so we can prepare for incoming guests.


Laundry

The laundry room is reserved for staff, but we've got you covered: paid laundry service is available via the app (or by asking the host). We offer same-day service so you can get back to relaxing.


Health & Safety

  • A first aid kit is available on-site. Just ask if you need it.
  • We are in a beautiful riverside location, so mosquitos do visit! Please take precautions and use the provided repellent.


Local Favourites

Want to explore? Ask our host for recommendations, or check the app for our personal favourites — from hidden gem restaurants to the best local experiences.


Thank you for helping us keep Soul Moon a peaceful sanctuary. If you have any questions, just ask — we are here for you.